Support Center

Welcome to The 9th Source Support

We’re here to help.

Whether you're tracking an order, reviewing shipping information, or have questions about a fragrance, we’re committed to providing a smooth and enjoyable shopping experience.

Need Assistance?

📧 Email Support
support@the9thsource.co
🌐 Website
the9thsource.co
⏰ Response Time
Within 24–48 Business Hours

Quick Help

Track Your Order
Check the status of your shipment and receive real-time updates.

Shipping Information
Learn about shipping times, processing periods, and delivery expectations.

Returns & Refunds
Review our return eligibility requirements and refund process.

Frequently Asked Questions
Find answers to our most common customer questions.

Frequently Asked Questions

Are your fragrances authentic?
Yes. The 9th Source is committed to offering genuine fragrances sourced through reputable suppliers and distributors.

How long does shipping take?
Most orders are processed within 1–3 business days. Delivery times vary based on destination and carrier.

Can I return a fragrance?
For hygiene and safety reasons, opened fragrances may not be eligible for return. Please review our Return Policy before purchasing.

What if my order arrives damaged?
Contact us within 48 hours of delivery and include photos of the packaging and product. We’ll work to resolve the issue promptly.

How can I contact customer support?
You can reach us through the Contact Us page or by emailing support@the9thsource.co.

The 9th Source Promise

At The 9th Source, fragrance is more than a scent — it is identity, confidence, memory, and presence.

It All Begins Where Your Search Ends.